FAQ

How do I track my order?

Check your shipping confirmation for tracking when the shipping method supports it.

Where can I find product dimensions?

See the Specifications section on the product page. Contact us if you need help choosing a size.

How do I report a problem?

Email support@lunavessia.com with your order number, a short description, and photographs if the item arrived damaged or incorrect.

Business and contact information

Lunavessia is operated by Dongfang City Zhuoyiheng Network Technology Co., Ltd..

Email: support@lunavessia.com

Customer Service:

+86 13896256231

Registered address: Room 208, Building 16, Dongfang Shanhaiwan, south of the exit of Dongfang Railway Station, Dongfang City, Hainan Province, China

Registration number: 91460000MAKLUJEQXQ